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» Business Process Management
We are driven by an objective to leverage our expertise in IT enabled services domain to enhance the manageability and profitability of our client's businesses. As obvious, our customized products and solutions enable our clients to bring down the overheads and operating costs, thus helping them concentrate on their core business activities.

Our domain expertise and customized solutions ensure smooth transition of the non-strategic business processes to a low cost offshore location while keeping the process transparent to our clients. Enhanced data management, increased productivity, availability of information on demand help our clients augment customer satisfaction and stay competitive.

We offer a wide range of Business Process Outsourcing services enabling our customers to align their realtime business transactions with their information technology setup at minimal possible resource overheads. Our expertise in this domain and our geographical location make us more suitable for organizations looking for an offshore BackOffice for their long-term/short-term outsourcing requirements. Listed below are few of the processes that we can effectively manage for our clients :

» Industry Specific Processes » Industries served
  Banking and Financial Services  

 + Banking

 + Financial Services

 + Insurance

 + Health Care

 + Telecom

 + FMCG - Retail

 + Logistics

 + Supply Chain

 + Travel & Leisure

 + Human Resources

 + Manufacturing

 + Customer Relations

 + Call Centers

 + General
 
- Form and Check processing
- General Ledger Maintenance
- Bankers reconciliation
- Transaction processing - Cards and Cash
- Mortgage processing
- Personal and Business Accounting
- Accounts Payable and Receivable
- Financial Research and Analysis
- Loan processing
   
 
  Insurance and Health Care  
 
- Application Form processing
- General Correspondence
- Claims processing
- Premium Accounting
- Invoicing and Reconciliation
   
 
  Telecom and Travel    
 
- Revenue Accounting
- Usage Analysis and Credit Check
- Maintaining Billing Information Systems
- Invoicing & financial accounting
- Transaction Processing
   
   
  Human Resources Management    
 
- Training and Recruitment
- Employees Record and Payroll Maintenance
- Compensation and Benefits Programs
- 401k Record Keeping
   
   
  Customer Contact Services    
 
- Customer Support - Voice, Chat & Email
- Information Dissemination
- Enquiry handling
- Complaint handling
- Orders and Payment Collection
- Product Demonstration
- Survey and Data Collection
- Telemarketing
   
   
  Technical Helpdesks    
 
- Software product and application support
- Production support
- Hardware product support
- Network support
   
   
  Domain independent processes    
 
- Document Processing
- Shareholder Services
- Tax processing
- Investor Relations
- General Correspondence
- Customer Support
- Remote Administration
- Virtual Assistance
- Voice, Email and Chat support
   

Our process management services are guaranteed for quality, transparency, quick turnaround, reliability and confidentiality besides being extremely cost-effective. Our state-of-the-art offshore facility in India extends remarkable cost advantages to our clients without compromising on key project aspects like accuracy, efficiency, turn around, post-completion support and status transparency.







  
 
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